Shipping & Returns Policy

Last updated: October 2026

1. Website Orders Shipping & Delivery

All direct orders placed on the Burrsmith official website (including the Origin O5 manual coffee grinder) are dispatched from our fulfillment facility and delivered across India through leading express courier partners via Shiprocket and Delhivery One networks (including Delhivery, Blue Dart, and partner express domestic couriers).

• Processing Time: Orders are processed and prepared for dispatch within 24 to 48 hours on business days (Monday to Saturday, excluding national holidays).
• Delivery Timelines: Standard express delivery typically takes 2 to 4 business days for major metropolitan areas and 4 to 7 business days for the rest of India, depending on destination pincode and regional transit conditions.
• Shipping Charges: We offer free standard delivery on all eligible orders across India (or as clearly specified at checkout).
• Real-time Tracking: Once your package is scanned and picked up by our logistics partner, an Air Waybill (AWB) tracking number with a live tracking link is sent via email and SMS. You can also view your live shipment status directly inside your My Account Orders dashboard.

2. Returns, Replacements & Refunds for Website Purchases

We are committed to delivering precision-crafted coffee equipment in pristine condition. If you encounter any issue upon receiving your shipment:

• 7-Day Replacement Window: If your Burrsmith Origin O5 arrives damaged in transit, defective, or with missing accessories, please notify us within 7 days of delivery.
• Initiating a Request: Email us at hello@burrsmith.com or message us on Instagram @theburrsmith with your Order ID, a brief description, and supporting photos/videos of the package and unit.
• Reverse Pickup: Upon verification, we will arrange a doorstep reverse pickup via our courier partners (Delhivery One / Shiprocket) at zero additional charge to you, or provide pre-paid return instructions.
• Refund Processing: In cases where a replacement is unavailable or a refund is authorized, refunds are processed back to the original payment method (Razorpay: UPI, credit/debit card, net banking) within 5 to 7 business days following receipt and quality inspection at our facility.
• Non-Returnable Conditions: Items altered, damaged due to improper cleaning (such as submerging in water or dishwashers), or returned without original packaging and components are not eligible for standard returns.

3. Orders Placed on Amazon.in

For customers who choose to purchase Burrsmith products on Amazon India, orders are fulfilled directly by the Amazon Logistics fulfillment network. Deliveries, transit updates, and replacement requests are governed by Amazon's 10-Day Replacement Policy (replacement only). If your product arrives damaged, defective, or with missing parts, you can request a replacement directly through your Amazon account Orders page within 10 days of delivery.

4. Official 1-Year Burrsmith Warranty

Every Burrsmith Origin O5 manual coffee grinder purchased directly through our website or authorized channels (including our official Amazon India storefront) is backed by an official 1-Year Limited Warranty provided in partnership with our precision manufacturing facility. All warranty claims, technical inspections, and replacement part dispatches are fulfilled directly within India by the Burrsmith customer support team.

What Is Covered (1-Year Coverage)

The warranty covers genuine defects in materials, components, and factory workmanship under normal domestic coffee grinding conditions for 12 months from the date of delivery:

• CNC 420 Stainless Steel Burrs: Structural manufacturing flaws or material defects in the inner cone or outer ring burr.
• Dual Precision Ball Bearings: Bearing seizure, manufacturing friction anomalies, or mechanical failure under normal coffee grinding.
• Central Driveshaft & Mechanism: Machining defects in the central shaft, inner spring assembly, crank arm, or click adjustment dial mechanism.

Normal Operational Sounds & Acoustics (Not a Defect)

Manual coffee grinding involves close-tolerance mechanical interaction. Please note the following regarding sound and feel:

• Bean Crushing Sound: Cracking and grinding roasted coffee beans produces a natural, tactile crunching sound as beans pass through the burr teeth.
• Empty Rotation at Fine Settings: At very fine settings, the burrs are positioned in extremely close proximity. You may hear a soft sound or slight brush when turning the grinder handle empty without coffee beans. This is completely normal mechanical operation and does not cause wear or affect grinding performance, grind consistency, or cup quality.
• Because this acoustic feedback is an inherent characteristic of precision manual burr grinders, normal operational sounds and empty-rotation sounds at fine settings are not manufacturing defects and are not covered under warranty.

What Is Not Covered (Warranty Exclusions & Ineligibility)

The 1-Year Warranty is strictly voided or inapplicable under the following circumstances:

• Normal Operational Sounds: Tactile sound from grinding beans or a slight brushing sound when rotating the grinder empty at fine settings.
• Water, Moisture & Rust Damage: Washing the burrs or bearings with water, submerging the grinder body in water, cleaning with chemical detergents, or running parts through a dishwasher. Burrsmith grinders are precision mechanical instruments that must be cleaned dry with the provided brush. Corrosion or bearing rust resulting from liquid exposure is not covered.
• Grinding Non-Coffee Items: Using the grinder for spices, salt, peppercorns, hard seeds, nuts, or unroasted (green) coffee beans, or damage caused by foreign debris (such as small stones sometimes present in raw coffee beans).
• Accidental Drops & Physical Abuse: Physical drops, dents, bent crank arms, impact fractures, stripped threads from forced over-tightening past the finest click, or attaching motorized power drills to the driveshaft.
• Normal Wear & Tear: Gradual dulling of burr cutting edges over years of high-volume grinding, cosmetic finish wear (scratches, scuffs, natural patina), or natural grain variations in the solid black walnut handle.
• Unauthorized Modifications: Disassembling factory press-fitted bearing housings or altering core internal assemblies.
• Missing Proof of Purchase: Claims without a verifiable Order ID or valid purchase invoice from burrsmith.com or authorized partner channels.

How to Claim Warranty Service in India

If you experience any operational anomaly or component defect under normal coffee grinding use, our local support team will resolve it swiftly:

• Step 1: Reach out via email at hello@burrsmith.com or message us on Instagram @theburrsmith.
• Step 2: Provide your Order ID, a brief description of the issue, and a short video clip demonstrating the defect.
• Step 3: Upon technical verification, we will promptly dispatch genuine OEM replacement components or arrange a replacement unit directly within India at zero cost to you.