Privacy Policy

Last updated: October 2026

1. Overview & Compliance

Burrsmith ("we", "us", or "our") is dedicated to protecting your privacy and personal data. This Privacy Policy outlines how your information is collected, processed, used, and secured when you browse or make a purchase on our store.

We comply with applicable Indian data protection frameworks, including the Digital Personal Data Protection Act (DPDPA), 2023 and the Information Technology Act, 2000 along with associated intermediary and data privacy rules.

2. Information We Collect

When you interact with our website, create an account, or complete a checkout, we collect only necessary personal data:

• Contact & Delivery Details: Full name, delivery shipping address, billing address, email address, and phone number required for order fulfillment and courier delivery.
• Business Invoicing Information (Optional): Registered entity name and GSTIN if provided during checkout for input tax credit invoices.
• Pincode Verification Data: When you use our real-time delivery estimation tool, the 6-digit postal code is queried anonymously to determine express courier transit windows without storing personal identifiers.
• Account Credentials: Username and salted, encrypted passwords when you set up a profile at My Account.
• Payment Transaction Data: All payments are processed through RBI-authorized payment aggregator Razorpay. Burrsmith does not collect, access, or store credit/debit card numbers, CVV codes, UPI PINs, or net banking passwords.

3. How We Use Your Information

We use your information strictly for legitimate commercial and fulfillment purposes:

• Fulfillment & Dispatch: Generating packing slips, tax invoices, and scheduling courier dispatch for Burrsmith Origin O5 grinders and accessories.
• Transactional Alerts: Transmitting essential order status emails, GST invoice PDFs, and SMS live tracking notifications via our logistics partners (Shiprocket and Delhivery One).
• Warranty & Support: Verifying order proof and facilitating technical assistance, spare parts dispatch, or replacement requests under our 1-Year Limited Warranty.
• Fraud Prevention & Security: Monitoring payment authorization tokens to prevent unauthorized chargebacks and security anomalies.

We never sell, rent, or trade your personal information to third-party data brokers or marketing agencies.

4. Third-Party Service Partners

To deliver an end-to-end shopping experience, we share essential operational data with verified service partners operating under strict confidentiality obligations:

• Payment Processing: Razorpay Software Private Limited (PCI-DSS Level 1 compliant gateway) for encrypted payment settlement.
• Logistics & Courier Partners: Shiprocket (BigFoot Retail Solutions Pvt. Ltd.) and Delhivery One (Delhivery Ltd.) to generate shipping labels, manifest pickups, and deliver packages across India.
• Amazon India Storefront: For customers purchasing through our Amazon India store, orders, payments, and delivery tracking are processed independently by Amazon under Amazon.in's Privacy Notice.

5. Data Security & Storage

We implement industry-standard administrative, physical, and electronic security measures to safeguard your personal data. All data transmissions between your browser and our store are secured using 256-bit SSL/TLS encryption. Customer records are stored on hardened, firewall-protected domestic servers and retained only as long as required for order fulfillment, warranty lifecycle (12 months), and statutory Indian tax compliance.

6. Cookies & Browser Storage

Our website utilizes minimal, functional cookies and browser storage:

• Theme Preference: A lightweight localStorage key (bs-theme) that remembers your Dark Mode or Light Mode visual preference without personal tracking.
• Cart Session: Essential WooCommerce session cookies to retain chosen products in your cart and preserve session integrity during checkout.
• Anonymous Analytics: Privacy-respecting, aggregated traffic counters to monitor site uptime and link clicks. We do not use intrusive cross-site third-party advertising cookies.

7. Your Rights & Data Control

Under Indian privacy regulations, you possess the right to:

• Review and request a copy of personal information held in your Burrsmith account.
• Request correction or updating of inaccurate contact or delivery details.
• Request account closure and data anonymization, subject to our statutory record retention obligations under applicable Indian tax and financial laws.

8. Contact & Data Grievance Officer

For inquiries, feedback, or grievance redressal regarding your personal data, contact our designated privacy team: